Shipping policy

Shipping Policy

Every order is prepared with care.

Depending on the complexity of your order, it usually takes us 1 to 2 business days to wind, measure, and pack your items. Once ready, we aim to dispatch your parcel on the same working day or the next working day.

For UK orders, delivery usually takes up to 2 working days from dispatch, although timing may occasionally vary depending on the carrier.

For international orders, delivery times vary more significantly by destination and local postal services. At checkout, we aim to provide the clearest and most transparent delivery estimate available for your order.

International Shipping, Duties and Taxes

For all international orders, our shipping charges are intended to include import duties, taxes, levies, and similar government charges.

In the rare event that you are asked to pay anything further by customs, postal services, or any other authority, please contact us and we will review it with you.

Important Address Information

Please ensure that your shipping address is entered correctly at checkout. We cannot take responsibility for delays or lost parcels caused by incomplete or inaccurate address details provided by the customer.

Delays, Losses or Damage

If your parcel is delayed, appears lost, or arrives damaged, please contact us at support@yarnatelier.com so we can review the situation and assist accordingly.

We aim for shipping to reflect who we are: thoughtful, reliable, and focused on delivering premium materials with care, rather than chasing the pace of mass market retail.

This is the cleaner site ready version. The only bit I’d still tweak is the final sentence if you want it to feel even more luxury and less defensive. Here’s the sharper alternative:

We want our shipping experience to reflect the same care, quality and consideration that define everything we do.